How will my plant arrive?
Our number one priority is that our plants arrive in happy, healthy condition. Some of our plants ship directly potted in planters, while others ship in their nursery grow pot placed inside the planter. We make sure that every plant which reaches you is potted for a long time in the same pot, we do not immediately repot the plant before sending them to you.
What do I do after my plants arrive?
All our plants come with a Plant care card with QR code, once you scan the code you will land on our plant parents resources page to learn about taking care of plant you have ordered. But first, let your plant acclimate to its new environment. Place the plant in the spot you plan to keep it in. Let it settle in for about two weeks.
After two weeks, your plant has adjusted - your home’s light levels and temperature differ from a greenhouse! - and you can pot it into planter of your choice. You might notice your plant’s planter is wider than the plant’s nursery pot. This space is for your plant to grow into, should you choose to repot it. But remember, this is optional: as long as your plant still has room to grow in its nursery grow pot, and looks happy and healthy, you don’t need to lift a finger!
For some, the mantra ‘plant care is self care’ means the convenience of leaving it in the nursery grow pot and for others, it may mean getting your hands dirty to repot. Do what works best for you! Do not be afraid to try different methods for different plants.
What if I am interested in placing the larger orders?
For large orders (quantities greater than 10) or corporate gifting inquiries, please fill out our contact form.
What Payment option I can use?
We accept all major credit cards, debit cards, net banking, Google Pay and other digital payment wallets and pay later methods, which allows you to pay in installments.
Why does my plant look different from the website?
Live plants and small batch pottery/pots will have variations in color, texture, finish, and size. While we make every effort to display our potted plants as accurately as possible, there may be differences from what is displayed online.
How do you ship the plants?
We believe in giving utmost care and love to the plants while growing and delivering, for us sending off a plant to its new parent is an important & delicate process, plants are bound to go through shock when they leave the familiar environs they have been growing in and then during transit, hence to minimize the impact we do not send live plants via courier, we only deliver live plants through our localized distributed facilities so that they leave their home and reach you on the same day.
My order arrived damaged, what do I do?
Every plant is fragile and the shipping process is not always kind (or easy). Most of the time we get it right, but sometimes we don’t. When that happens, we fix it – be it a damaged plant or pot due to mishandling during shipping. Please inspect your package when you receive your delivery. Should your order arrive damaged, please contact us on firstname.lastname@example.org (make sure to include a photo) and we’ll get back to you within 24 hours. Email to us ensures we have what’s needed to help you as soon as possible! In the unlikely event a plant is received dead on arrival, it will always be replaced.
Why is my discount not working at checkout?
Our discount codes cannot be applied to limited edition collections, you also cannot combine more than one discount types, subscriptions, and gift cards.
I forgot my password. How can I reset my password?
Click on My Account at the top right corner of the website to access the login window. Click on Forgot your password link on the bottom right of the login window. Enter your registered e-mail ID. Instructions to reset the password will be sent to your registered email.
What are the modes of refund available?
If you have made an Online Payment the refund is made to your Credit Card, Debit Card or Net banking account. For other forms of Payment like Cash on Delivery or Bank Transfer we make the refund to your Bank Account. Your details which we require for refund process are Account Holder’s Name, Bank Name, Branch Name, Account Number, IFSC Code. Refund of your amount would take 7-10 business days from the date of refund initiation and as per the transaction type.
What is return, cancellation and refund policy?